Key Contact Center Benchmarks at a Glance: Media and Entertainment Industry

Published On:
September 15, 2017
Authored By:
APQC
Member Only Content:
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Prepared using data from APQC's Open Standards Benchmarking in contact centers, this table highlights key benchmarks for organizations in the media and entertainment industry.

Metrics provided include:

  • agent schedule adherence,
  • response time for inbound requests coming from email,
  • number of FTEs for the process manage sales orders per $1 billion revenue, and more.