Key Benchmarks for Common Quality Measures: Consumer Products/Packaged Goods Industry

Although an undeniably useful measure, the total cost of quality only focuses on one aspect of quality, costs: preventive, appraisal, internal failure, and external failures. And costs alone are not enough to track and manage the effectiveness of your quality management efforts. Luckily, most organizations understand the need for a wide array of quality measures. This article presents key quality benchmarks specific to the consumer packaged goods industry.