IT Organization Performance Key Benchmarks: Retail and Wholesale Industry

Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. Prepared using data from APQC’s Open Standards Benchmarking® in Information Technology Organization Performance, this resource highlights key benchmarks in the retail and wholesale industry for the category “Manage Information Technology.” Organizations can use this information to benchmark and continuously improve their IT processes and operations. For more information on these measures and metrics, see the Summary of Open Standards Benchmarking Measures: Information Technology (IT) Organization.