IT Capabilities in Knowledge Management: Building Your Knowledge Management Capabilities

Published On:
November 23, 2017
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One of the most common missteps in establishing KM is treating software as a total solution. A more effective strategy involves addressing the underlying behaviors. The final category of APQC’s KM Capability Assessment Tool (CAT) addresses content and IT, with this article clarifying IT capabilities for levels 1 through 5 on APQC’s Levels of KM Maturity.