Introduction to Knowledge Management: KM Essentials
This introductory webinar, part of APQC’s “KM Essentials” series, outlines the basics of knowledge management. APQC KM Principal Research Lead Lauren Trees and Executive Director of Client Solutions Cindy Hubert start by defining knowledge management and explaining why organizations pursue it. They go on to describe common knowledge management approaches, roles and responsibilities associated with managing knowledge, and key enablers for getting started.