Integrating Process and Business Software Solutions: An Interview with Tim Allen

Published On:
September 22, 2015
Authored By:
APQC
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Implementing business software solutions is often driven by rapid execution strategies designed to save time and money, with little or no consideration for the correct alignment of the technology with the company’s mission critical process. In many cases, the company is not able to garner true ROI from the software investment and employees actually end up using only a small portion of the software functionality. In this interview, Tim Allen, vice president at Project Consulting Group (PCG) offers advice on how to overcome the common pitfalls of implementing enterprise resource planning (ERP), customer relationship management (CRM), and business intelligence (BI) systems through a four phase approach for process, information, and technology alignment (PITA).