Innovative Techniques for Engaging Employees in Process Improvement

Published On:
April 6, 2015
Authored By:
APQC
Member Only Content:
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Many organizations struggle with establishing a culture of continuous improvement. Employees are disengaged and resist the traditional checklist approach to identifying improvement areas. As practitioners of benchmarking and purveyors of best practices, we all know one way to move past a difficult problem is to look externally for answers.

This article discusses how process and performance management departments can leverage open innovation tactics and tools like crowdsourcing, hack days, and communities of practice to engage employees and tap into ideas for process innovations or improvements.