According to APQC's research, the following change enablers are particularly effective in supporting knowledge retention and transfer strategies:
- involvement in communities of practice or networks,
- formal endorsements or directives from senior management,
- a cross-functional design team to guide implementation/adoption, and
- communication and awareness-raising channels and events.
This article explores the role of change management in knowledge management, featuring case examples from the Aerospace Corporation, Fluor, NASA, and Michelin North America.