Incorporate Change Management into Knowledge Retention and Transfer Efforts

Published On:
February 9, 2009
Authored By:
APQC
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According to APQC's research, the following change enablers are particularly effective in supporting knowledge retention and transfer strategies:

  • training,
  • involvement in communities of practice or networks,
  • formal endorsements or directives from senior management,
  • a cross-functional design team to guide implementation/adoption, and
  • communication and awareness-raising channels and events.

This article explores the role of change management in knowledge management, featuring case examples from the Aerospace Corporation, Fluor, NASA, and Michelin North America.