Include KM Capabilities in Employee Training, Especially for Targeted Roles

Published On:
August 21, 2012
Authored By:
APQC
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The organizations featured in APQC’s Putting Knowledge in the Flow of Work Best Practices Study offer robust training to teach employees about knowledge management (KM) tools and approaches. Although some training materials are intended for anyone who is interested, others target specific audiences, such as new managers or community of practice leaders.