Improving KM for Cisco's Enterprise Customer Support

Published On:
May 15, 2015
Authored By:
APQC
Register To Access Content:
Register

At APQC's 2015 Knowledge Management (KM) Conference, Cisco Systems' David Hanes, technical leader, services, and Jenn Camia Grant, program manager, discussed how the organization implemented a knowledge management solution within its Technical Assistance Center.

Click here for the slides from this breakout session overview.