The Importance of Process Flexibility - Software Quality Engineer Paua Berman

Published On:
February 12, 2020
Authored By:
APQC
Member Only Content:
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Standardization is integral to process work, but flexibility is important too. Process professionals need to be able to determine where to be rigorous, where to allow for variation, when to apply simple concepts, and when to break out the heavy-duty improvement tools.

This article is an overview of an interview with Paula Berman about her role, career path, and thoughts on the future of process management.