Technology is one of the most pervasive game changers in organizations today—ranging from simple cloud adoption to machine learning embedded in transactional processes. Though process teams have used technologies throughout the years, the question arose: Are these new technologies having a significant impact on process work?
The answer is yes.
In December of 2019 APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners. This infographic highlights the insights from the survey around technology and its impact on process work.