The Impact of Technology on Process Work

Published On:
February 18, 2020
Authored By:
APQC
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Technology is a major driver for organizations today—no longer a source of competitive advantage, it is now critical for an organization’s ability to meet its strategic goals. This article explores findings from the 2020 annual process and performance management priorities survey around which technologies are poised to make the greatest impact on process work in 2020, along with the areas of process work that are anticipated to be the most impacted by them.