At its core, process management is the administrative activities aimed at (1) defining a process, (2) establishing responsibilities, (3) evaluating process performance, and (4) identifying opportunities for improvement. However, that not so simple statement does no justice to the complexities involved in the softer side of process—making process part of how the organization conducts business and getting employees to embrace process management.
On April 20, 2017, APQC welcomed Dr. Mathias Kirchmer, managing director and co-CEO of BPM-D, to share 10 lessons learned about the identification and communication of the value of process management. This is the recording of that session. You may access the slides here.