HR Shared Services Organizations: Services Industry Survey Summary Report

Published On:
March 28, 2019
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Find out what superior HR shared services performance looks like in the services industry in terms of cost, efficiency, productivity, and effectiveness metrics. Learn the common practices used by HR shared services centers today and see which ones are drivers of superior performance. This report is based on the fifth cycle of the ScottMadden and APQC HR Shared Services Benchmarking study. It features information on 212 HR shared services organizations.