HR Shared Services Organizations Key Benchmarks: Services Industry

Published On:
July 27, 2018
Authored By:
APQC
Member Only Content:
Download

Prepared using APQC's Open Standards Benchmarking® portal, this document contains key metrics for HR Shared Services Organizations (SSO) in the services industry. Metrics indicate HR shared services:

  • Cost effectiveness,
  • Process efficiency,
  • Staff productivity, and
  • Supplemental information