HR Shared Services Key Benchmarks: Telecommunications Industry

Published On:
September 24, 2021
Authored By:
APQC
Members-Only Content:
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Prepared using APQC's Open Standards Benchmarking® portal, these key metrics from HR Shared Services Organizations (SSO) share values for human capital management processes including:

  • Cost effectiveness,
  • Process efficiency,
  • Staff productivity, and
  • Supplemental information