How to Transfer Job-Related Knowledge

Published On:
June 21, 2010
Authored By:
APQC
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When it comes to capturing and transferring critical knowledge, one stumbling block that many organizations face is how to encapsulate information related to a specific role or position so that it can be easily transferred from one person to the next. This article describes four tools for capturing job-specific knowledge—knowledge audits, structured interviews, handoff documents, and lessons learned—and provides examples from best-practice organizations Michelin North America, Rolls-Royce, and the National Aeronautics and Space Administration (NASA).