How to Tie Knowledge to Process (Q&A Podcast Summary)

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July 12, 2016
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Organizations have masses of knowledge associated with their business processes. Some of this comes in the form of documents—everything from standard operating procedures and training materials to tips and lessons learned from past project teams—but other knowledge exists only in the heads of employees who design, own, and execute the processes every day.

On June 29, 2016, APQC’s Lauren Trees and Holly Lyke-Ho-Gland conducted a webinar and follow-on Q&A podcast on the role of knowledge in process management.

This article addresses some of the questions posed during the webinar and podcast.