How Process Programs Stack Up: Services Sector

Published On:
December 08, 2020
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Member Only Content:

APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process Management as a structure for assessing key areas such as governance, strategy, change, improvement, measurement, tools, and models.

This report provides a summary of the survey findings and insights from a services sector perspective. For more information, download the the overall survey summary report.