How Process Programs Stack Up: Comparative by Role

Published On:
November 20, 2020
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APQC conducted a survey to understand business process management programs’ practices, strategies, and resources. The survey used APQC’s Seven Tenets of Process Management as a structure for assessing key areas such as governance, strategy, change, improvement, measurement, tools, and models.

This report provides a comparative of program practices based on the participants role: executive management, middle management, and frontline employees. For more information, download the the overall survey summary report.