How Novartis Moved from a Performance-Based to a Vested Outcome-Based Contract

Published On:
October 17, 2018
Authored By:
Kate Vitasek
Member Only Content:

This case study profiles how Novartis International AG and Jones Lang LaSalle Inc. (JLL) made the shift from a performance-based to a Vested outcomes-based sourcing business model with mutually shared risks and rewards for their facilities management operations.