As HR shared services organizations mature, they require different kinds of contributions from HR shared services employees. In this APQC webinar, guest speaker Anshu Gupta talks about how Swedish telecommunications company Ericsson organizes its shared services team and manages changing skill sets and competencies. Ericsson has received multiple awards and achieved the highest level of maturity certification for its HR shared services operations. Gupta is Ericsson's vice president and head of HR global operations. During the webinar, he spoke about how HR shared services at Ericsson is:
- shifting from performing transactional to consultative work,
- the different skills and competencies this transition requires, and
- how Ericsson is making learning these skills part of the learning growth curve for its HR shared services employees.
This is a recording of the webinar, click here for a copy of the presentation slides.