How to Benchmark Your KM Program and Learn from the Results
Measuring how your KM program compares to others can help you see what you’re doing well, prioritize potential improvements, and identify role models to emulate. At APQC’s 2018 KM Conference, APQC KM Senior Project Manager Darcy Lemons and KM Principal Research Lead Lauren Trees shared reasons to benchmark KM maturity and performance, key performance indicators (KPIs) for KM programs, and practical tips to get started with KM benchmarking