How AT&T Managed Knowledge Through the DirecTV and AT&T Merger

Published On:
May 13, 2016
Authored By:
APQC
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At APQC’s 2016 Knowledge Management (KM) Conference, Mary O’Halloran, associate director of knowledge management systems at AT&T Entertainment Group, discussed how she developed and managed the vision, strategy, standards, processes to support the KM and information management systems in order to position DirecTV as the satellite TV arm of AT&T.