Growing Role of the Customer in Defining Quality

Published On:
November 14, 2014
Authored By:
APQC
Members-Only Content:

While manufacturing organizations tend to use mature quality practices - in regards to governance models, availability and use of metrics, quality management frameworks and certifications, and training - do their practices include a focus on the customer? What defines a customer-centric, quality culture and what are the driving factors of its success?

Type:
Articles
Topics:
Quality Measurement, Quality, Quality, Process and Performance Management, Customer Satisfaction, Customer Feedback
Industries:
Consumer Products/Packaged Goods, Durable Goods, Semiconductors, Pulp and Paper, Steel, Chemicals, Instrumentation, Machinery, Machinery Equipment, Petroleum/Oil/Gas, Rubber & Plastics

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