Getting the Most Out of Subject Matter Experts

Published On:
June 21, 2010
Authored By:
APQC
Member Only Content:
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This article describes innovative strategies for leveraging internal subject matter experts, such as deploying them as mentors, course instructors, storytellers, and community leaders. Examples are included from four highly technical organizations, all of which are focused on preserving and leveraging the knowledge of their long-tenured subject matter experts: The Aerospace Company, ConocoPhillips, Fluor Corporation, and NASA.