Getting the KM Message Right at Nalco Water

Published On:
May 12, 2016
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At its 2016 KM Conference, APQC introduced Accelerated Knowledge Sessions, short-format talks in which leading KM practitioners share personal experiences and key lessons learned from their careers in KM. In the first session, Dan Flynn, the KM manager at Nalco Water, an Ecolab Company, explained the connections he sees between KM and a topic about which he is passionate: butterflies. The session focused on the need to communicate about KM in plain language, the way in which a KM strategy evolves over time, and the quest for quantitative measures of KM’s business value.