Exploring Process Automation in the Services Industry

Published On:
December 11, 2017
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Though the opportunities seem unlimited, organizations continue to struggle with effectively implementing process automation. What criteria help organizations determine which processes will benefit from automation? What capabilities and skillsets are foundational to make sure automation projects are done right the first time?

APQC recently conducted a survey to understand more around organizations’ process automation efforts and identify how they can overcome some of the above challenges. This summary report looks at findings from the services industry on: 
digital tool and automation investments, 

  • automation project practices and teams, 
  • focus of organizations’ automation efforts, and
  • the common benefits and challenges of process automation.