Excellence in Payroll Processing? Look Again

Published On:
May 31, 2017
Authored By:
Mary Driscoll
Member Only Content:
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Does your payroll processing operation run like a well-oiled machine? Are internal customers happy with the service-quality related to the underlying processes of reporting time, managing pay, and processing payroll taxes? APQC’s Financial Management research team set out to learn how organizations of various sizes compare on payroll performance. Their findings revealed troubling gaps between top and bottom performers in all three size groupings.