Establishing Knowledge Flow Processes: Building Your Knowledge Management Capabilities

Published On:
October 25, 2017
Authored By:
APQC
Member Only Content:
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Given that a process is how work occurs, the purpose of KM is to enable the knowledge flow process, which involves creating, identifying, collecting, reviewing, sharing, accessing, and using knowledge. This article breaks down the knowledge flow process capability statements, ranging from levels 1 to 5 on the APQC Levels of Knowledge Management Maturity scale.