Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study

In December of 2018, APQC spoke with Diego Alvarado, process optimization manager at CMI, about the organization’s end-to-end process improvement initiatives. As part of a broader organizational transformation, CMI’s shift toward an end-to-end process culture is still developing but has already brought benefits, including cost reduction and effective risk mitigation. Alvarado described the organization’s governance mechanisms for process work as well as its communication and engagement efforts, change management techniques, and knowledge management strategies.