Advice on content management is everywhere, but with so many resources provided by vendors and consultants, it can be difficult for organizations to find the information they need to make informed decisions. In 2014, APQC partnered with KMWorld to uncover the truth about content management inside organizations: which tools are popular, which trends show the most promise, and what successful firms are doing to pull ahead of the pack.
To find out, we asked 494 professionals how their firms store, manage, and deliver enterprise content. The first part of this white paper highlights findings from the survey related to developing a content strategy and defining roles and responsibilities for managing content. In the second half, we review the technology landscape for content management and highlight specific tools and approaches organizations find most effective for connecting people to content.