End-to-End Process Management at Becton Dickinson

During APQC's 2013 Process Conference, Roger Ambrose of Becton Dickinson (BD) shared the challenges and benefits from his experience watching BD convert from traditional, single functional process management to a cross-functional, end-to-end process. This conference summary explains the strategy behind the switch, how BD did it, and the challenges and benefits that have emerged as a result.

For slides from this presentation, click here.