The Emotional Side of Lean: Change Management at ThedaCare

Published On:
April 12, 2012
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An organization may need to improve its processes, but if it does so without considering the emotions and concerns of its employees, those improvements will not yield the desired results. Employees have immense insight into what needs to change and how change should proceed. ThedaCare, a Wisconsin-based health care system, learned this the hard way when it first tried to "lean" its processes. A severe drop in employee engagement numbers let the organization know that something was wrong. Learn what steps ThedaCare took to turn things around and successfully engage employees in a lean transformation.