Embedding Knowledge Capture and Transfer in the Flow of Work

Published On:
December 17, 2010
Authored By:
APQC
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Many organizations are still struggling to establish comprehensive, systematic processes for knowledge capture and transfer and to embed those processes in the workflow. However, best-practice organizations explicitly integrate KM activities such as community participation and lessons learned reuse into day-to-day work processes so that employees think of knowledge sharing as part of their jobs.