Electronically Monitoring Knowledge Worker Performance

Published On:
September 23, 2020
Authored By:
APQC
Member Only Content:
Download

Advances in technology and analytics, as well as the effects of the COVID-19 pandemic, have many employers considering expanding their practices related to electronically monitoring employee performance. This article presents research and expert opinion regarding electronic monitoring of knowledge workers including potential benefits, known risks, key practices, and alternative approaches.