Driving Process Improvements: At the Intersections of Benchmarking and Process

Published On:
February 27, 2017
Authored By:
Holly Lyke-Ho-Gland
Member Only Content:

Benchmarking is a vital activity. However, that statement raises the question, “what does benchmarking really mean?” Furthermore, why do companies benchmark and what value do they derive from it?

This article looks at the role of benchmarking in bolstering organizations’ process improvement efforts.