In this 2018 webinar, APQC’s Rachele Collins, and Esker’s Diana Eagen discuss the drivers of customer invoicing performance. The customer invoicing process sits solidly at the intersection of the company and its customers. It is an important part of an organization’s overarching customer experience, as well as internal working capital strategy.
Topics covered in this webinar include:
- A process-based view of invoicing and invoicing key benchmarks
- Drivers of customer invoicing process performance based on an analysis of APQC’s Open Standards Benchmarking data
- The elements of a best-in-class invoicing process
- Key takeaways to elevate invoicing at your organization
This is a recording of the webinar; click here for a copy of the presentation slides.