At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired future state. Unfortunately, the art of change, which allows organizations to ensure the adoption of new behaviors, often gets lost in the execution of projects. To explore the state of change management efforts in organizations, APQC recently conducted a survey to understand change practices and investments. In this APQC webinar, Holly Lyke-Ho-Gland discusses the findings from the survey and explore answers to questions such as:
- What are the common change management practices?
- What roles do senior and middle management play?
- How should we communicate changes?
- Do change practices differ by organizational culture?
This is recording of the webinar; click here for a copy of the presentation slides.