Discipline Structure and Effectiveness: Knowledge Management

Published On:
July 15, 2013
Authored By:
APQC
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Organizations use hybrid models to structure their knowledge management disciplines more than centralized or decentralized models. However, more of those who centralize knowledge management consider their structure to be highly effective than those using other structures.

Nearly one-third of organizations currently use a decentralized knowledge management model, but best-practice organizations understand the benefit of being able to access and reuse knowledge and know that this task is easiest if handled by a centralized function. The goal of a central group is to categorize organizational knowledge-sharing activities and make this information accessible and reusable to employees. Organizations decentralizing knowledge management would do well to consider centralization.