Digitally Assisting Knowledge Work at MITRE

Published On:
May 04, 2018
Authored By:
APQC
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At APQC’s 2018 KM Conference, Associate Director of Knowledge, Information, and Collaboration Solutions Donna L. Cuomo and Sematic Technologies Lead Mary Parmelee spoke about MITRE’s multiyear initiative to support its knowledge workers using anticipatory knowledge delivery. Through this initiative, MITRE developed ways to anticipate staff’s information and process needs in order to ultimately deliver technical guidance, process prompts, role-specific onboarding aids, and content recommendations based on key event triggers and user profiles.

Click here for the slides from this presentation.