Developing and Capturing Deep Smarts

Published On:
April 30, 2018
Authored By:
Dorothy Leonard
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Knowledge continuity depends upon the ability to identify, capture, and cascade through the organization critical business knowledge, which Professor Dorothy Leonard has coined “deep smarts.” Of course, much of this knowledge is tacit, undocumented, and often not even articulated. So how do you develop deep smarts? And how do you know what know-how should be preserved? These questions are answered in this presentation.  

Click here for an overview of this session.