Determine What Knowledge Is Critical and Where It Resides in the Organization

Published On:
February 9, 2009
Authored By:
APQC
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To develop a successful knowledge management strategy, an organization must determine what knowledge is essential to its mission and operations. Then, the organization must pinpoint where that knowledge resides—which subject matter experts, databases, and systems possess/contain this vital information?

This article explores how best-practice organizations Fluor, Michelin, Rolls-Royce, and the Aerospace Corporation identify and extract critical knowledge.