Designing a KM Program With Strong Adoption, Leadership Alignment and Concrete Metrics
This presentation from APQC's 2016 Knowledge Management (KM) Conference details how Hewlett Packard’s Enterprise Software Professional Services implemented a successful KM program in a short time frame with very few resources that drew on effective leadership engagement, ongoing stakeholder communication, and user adoption.
Presenters Vijayanandam V M (Vijay), director of enterprise knowledge management, and Grey Cook, platforms and tools lead, shared that IFC wanted to foster a collaborative culture, so staff members needed to understand that a newly developed incentive program supported improving client solutions, increasing efficiency, and learning from the past.