Deploying Six Sigma to Bolster Business Processes and the Bottom Line - American Express

Published On:
January 07, 2002
Authored By:
APQC
Members-Only Content:

By positioning Six Sigma as a methodology to help companies meet specific business needs rather than merely as a quality program commissioned to reduce defects, this best-practice report examines Six Sigma infrastructure and implementation, Six Sigma training and project execution, and Six Sigma impact. This case study focuses on American Express.

Also found in Lean Six Sigma
Type:
Case Study
Topics:
Six Sigma, Process Management, Process and Performance Management, Process, Lean, Lean
Industries:
Financial Services/Banking

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