APQC's Michael Cappelli, research specialist in human capital management, interviews his colleague Elissa Tucker, research program manager in human capital management, about the people challenges that get in the way of productivity and quality improvement. Tucker shares:
- the people challenges that she frequently hears about in her work,
- common misconceptions about managing people, and
- her favorite blogs, Twitter feeds, and newsletters on the topics of people management and leadership.
Click here for the podcast from this discussion.