A Customer-centric Approach to Connecting People to Content - January 2015 - KM Community Call (slides)

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January 23, 2015
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These are the slides from APQC's January 2014 KM Community Call. During the presentation, APQC's Lauren Trees and Darcy Lemons join Shawn Eckert and Bob Hiebeler to discuss key findings from APQC's best practices study, Connecting People to Content.

Click here to view the full recording.