From Covert Action to a Continuous Improvement Culture at a Large University

Published On:
June 08, 2021
Authored By:
APQC
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A large university needed to meet growing demand for process and change management support. Read the case study to learn how the university established a process and change capability that gradually expanded in size and scope. This capability, which is now called the Business Transformation Office, provides consultative services for strategic projects as well as training for employees across the organization.