Organizations are starting to ask more of their shared services centers. The HR shared services centers of tomorrow need to play a more consultative, value-added role. To do so, they will need to evolve their competencies.
This is a summary of an October 2018 APQC Human Capital Management webinar presented by Anshu Gupta vice president and head of HR Global Operations at Ericsson. It provides details on how this Swedish telecommunications company manages changing skill sets to deliver more mature forms of HR service delivery.